Digital Self-Service Specialist - Mobile/Applications
Our client is one of the world’s leading telecommunications brands, with over 28 million customers in the UK alone! With innovative propositions and unique price plans, they have developed a strong brand presence and seek to maintain that through the recruitment of a number of strong digital professionals.
In this role, you will be responsible for the day-to-day operational management of the self-service strategies through mobile web platforms/smart phone applications. You will also have responsibility for driving improvements to functionality and tools with a view to helping customers self-serve. Working closely with customer service/experience teams, you will analyse customer feedback to ensure you’re able to implement the relevant changes to improve service and reduce overall costs to the business.
The ideal candidate will have a strong background in customer experience/self-service, specifically on mobile platforms and/or smart phone applications. Previous experience within the Telecoms sector is helpful, but we will also consider applications from candidates that have worked in Financial Services or Retail. UK-based applications only.
Contact / Application Details
The advertiser has specified that Recruitment Agencies may NOT contact them regarding this position.
Position: Digital Self-Service Specialist - Mobile/Applications
Salary: £45-50k + 15% bonus, £5k car allowance and excellent benefits
Location: Greater London
Contact: Zumar Dean
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