Digital Self-Service Specialist

Recruiter
Global-leading Telecommunications Brand
Location
Greater London
Salary
£35-40k + 10% bonus and excellent benefits
Posted
29 Nov 2012
Closes
14 Dec 2012
Sector
Agency, Media, Other
Contract
Permanent

Job Description

Our client is one of the world’s leading telecommunications brands, with over 28 million customers in the UK alone! With innovative propositions and unique price plans, they have developed a strong brand presence and seek to maintain that through the recruitment of a number of strong digital professionals.

In this role, you will be responsible for the day-to-day operational management of the Digital self-service channel. You will also have responsibility for driving improvements to web functionality and tools with a view to helping customers self-serve. Working closely with customer service/experience teams, you will analyse customer feedback to ensure you’re able to implement the relevant changes to improve service and reduce overall costs to the business.

Candidate Requirements

The ideal candidate will have a strong background in online customer experience/self-service, having worked on customer focused online portals. Previous experience within the Telecoms sector is helpful, but we will also consider applications from candidates that have working on Banking or Retail websites which require customers to log-in to access their account information. UK-based applications only.

Contact / Application Details

The advertiser has specified that Recruitment Agencies may NOT contact them regarding this position.

Position: Digital Self-Service Specialist
Salary: £35-40k plus 10% bonus and excellent benefits
Location: Greater London
Contact: Zumar Dean
Reference: 881682

Link: www.justsearchgroup.co.uk

Just Digital is a specialist Digital Marketing & E-Commerce Recruiter. If you’re a digital marketing or e-commerce professional interested in advancing your career, we can help. Our core sectors include Retail, Leisure & Travel, Technology, Financial Services and E-Commerce Vendors.

Not quite right for you? If you know someone who would be great for this job, then please contact us or send us their details (with their permission of course!) along with the job reference number. We pay generous rewards for all successful referrals!

Please send a copy of your CV to zumar@justsearchgroup.co.uk