Digital Operations Manager

Bournemouth, Dorset
£competitive + excellent benefits
29 Nov 2012
01 Dec 2012
Agency, Media, Other

Job Description

About us

We’re LV= and we’ve been busy shaking up the world of insurance. We’re the UK’s largest friendly society, with more than 4 million customers and over 5,500 employees. We’ve come a long way over the last few years with greatly improved financial performance and huge business growth. We’re looking to the future with confidence and enthusiasm as we continue to make our product and service offering the finest around.

About the role

Digital Operations is a multi-disciplinary team of eCommerce professionals covering Web Content, User Experience and Project Management. Our mission is to deliver an exceptional online customer experience, thereby helping both our customers and the business to achieve their goals.
We work extensively with the Digital Marketing and Web Analytics Teams to understand performance and optimise digital marketing campaigns/ customer journeys. Within the wider business we work closely with CIO, Product & Pricing, Marketing, Business Change and Sales & Service (Contact Centre). We work hard to achieve our goals and like to celebrate our successes!

You will be responsible for the operational aspects of our General Insurance eCommerce operation including the end-to-end delivery of digital projects. In this role, you’ll look to drive innovation and identify emerging trends and growth channels to ensure we achieve a best-in-class digital experience for our customers. We want to remain easy to do business with and successful in meeting the online needs of our customers, therefore it’s important that we understand their needs as well as the needs of our GI Operations Business.


As well as a competitive salary, you’ll enjoy 30 days’ holiday (with the option to buy and sell more), annual bonus scheme, a highly competitive defined contributory pension scheme, childcare voucher scheme, private medical insurance, generous discounts on our range of quality products, and an impressive, flexible benefits package.

LV= is an equal opportunities employer.

Candidate Requirements

About you

You will have strong commercial awareness and significant experience of managing fully transactional digital channels combined with proven experience of delivering digital/eCommerce projects together with a broad understanding and experience of all eCommerce disciplines such as; Web content, User Experience, Web Analytics and Digital Marketing. You’ll ideally come from either a financial services or multi-channel retail background, with an excellent understanding of the digital landscape including new and emerging digital tools and technologies with the ability to build relationships across multiple departments.

Contact / Application Details

The advertiser has specified that Recruitment Agencies may NOT contact them regarding this position.

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