Client Services Manager
BrightTag is seeking a brainy, inventive and detail-obsessed client services manager to effortlessly coordinate implementations for new clients, provide on-going service and build awesome client relationships. Our future BrightTagger has previous account management and digital marketing chops and values collaboration and organisational culture in looking for their next role.
So, what would you be doing?
•Provide a seamless experience through all phases of the client relationship - coordinating with the client and the BrightTag team to deliver an amazing product and support.
•Gain an in-depth knowledge of clients’ businesses - identifying and executing creative solutions to help them meet their interactive marketing objectives.
•Oversee client on-boarding, from creating the initial project plan to flawless execution.
•Empower our end-user clients by training on product use, from basics to best practices.
•Foster long-standing relationships with clients and manage a high level of on-going service delivery.
•Responsible for renewals and cross-sells.
•Innovate on current processes and proactively create new processes to improve top-level support.
•Lead, coach and mentor technical account managers.
What do we need from you?
•Experience in the online advertising/marketing space. Let’s just say that vendor tag and data management is not new to you.
•Be a proven relationship builder. Current and former clients speak of your abilities in hushed, reverential tones.
•Amazing project management skills. You are able meet keep track of tight deadlines with lots of moving parts and still have presence of mind to have fun along the way.
•Phenomenal communicator. You are embarrassingly into status reports, updates and timelines but your clients and teammates love you for it.
•A good head for technology. You’ll be learning our product and sharing your knowledge to empower our clients.
•Keen sense of urgency and the ability to prioritise problems, analyse and resolve issues.
•Superb leadership skills. You have experience managing and mentoring junior team members and take great pride in their career development.
•Strong technical writing skills, including creation of user manuals and presentations to clients.
•Experience implementing Site Catalyst, Google Analytics, Webtrends and Coremetrics.
We are building a new technical foundation for the next generation of online marketing. Our management team has a proven track record of building brand name businesses with many successful exits. We are backed by a solid funding foundation and well-known investors: Baird Venture Partners, Epic Ventures, New World Ventures, Tomorrow Ventures, I2A Fund. We take pride in our corporate culture and offer a competitive salary/bonus with great benefits, including the rare opportunity to earn equity upside.
Contact / Application Details
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Lisa O'Keefe, VP of Talent & Culture
Think this could be the role for you? Well, here’s the thing: we’d like to believe you, we really would! But you’ve got to show us. Send your CV and explain why you’d make a great addition to our team.